Terms and Conditions

Welcome to the Maxi Cab Service Sydney. By using our website, booking or contacting in any other way, you are considered to be accepting our terms and conditions. We also request that you feel free to take a little read and understand the terms and conditions before.

1. Service

1.1. Maxi Cab Service offers all kinds of transport services in the Sydney metro and its environs. All our services are backed up with maxi taxi, airport transfers, and group transfers.

1.2 Our maxi taxi accommodates either family or large traveling groups. In our case, vehicles can carry up to 11 passengers in complete comfort. They are spacious, air-conditioned, and additional amenities assure comfort on your trip.

1.3 We can also offer our arriving and departing guests safe and efficient transfers to and from the airport, which our drivers know very well. Besides, they are resourceful, attending to all relevant customer requests.

1.4 To this effect, our group transfer service will suit your group activities, corporate jobs, or any other travel needs for a larger band of people. Irrespective of the numbers, we allow a booking request and fine-tune our transportation plans to the best suiting of your needs.

1.5 We reserve the right not to provide service for anyone at our discretion. This will apply in cases of disruptive behavior, safety considerations, or an inability to accommodate special requests.

1.6 All bookings are regarded as provisional until availability is confirmed.

We reserve the right to vary the agreed rates or pricing structure upon the passing of costly changes or necessary amendments in legislation, taxation, or changes in the calculate of VAT.

2.1 You may book your taxi on the internet via our website, by telephoning us, or using our Mobile App. All bookings are accepted subject to availability and confirmation.

2.2 All payments for services shall be fully remunerated at the point of booking or after the servicing of any trip. During payment for services, different methods shall be used and this includes cash, credit cards and electronic funds transfer.

2.3 Prices quoted at the time of booking may further change in case of traffic and/or deviation of the route or any extra stop required. We will try and give a good estimate, although the final cost may actually vary from that.

2.4 Cancellations or amendments to bookings may give rise to fees payable, dependent not only on notice but on type of amendment. Our cancellation policy is detailed on our website, and at the time of booking, we shall bring your attention to it.

3. Passenger Conduct

3.1 We require all passengers to behave in a respectful and courteous manner when travelling with us. Any disruptive, abusive, or illegal conduct will not be accepted; otherwise, passengers will either be refused at the commencement of their journey or at any other point during the journey.

3.2 Smoking, vaping, or consumption of alcoholic drinks inside our vehicles is strictly forbidden. Any person flouting this regulation will be asked to leave the vehicle and additional costs may arise.

3.3 Any lease or damages to property in our facility caused while taking a ride shall be on account of the passenger concerned. Similarly, any damages or repairs made by passengers shall also be charged to that passenger concerned.

3.4 We have the right to refuse to carry or continue carrying any passenger if, during part of the journey, that passenger’s conduct or conduct of any person for whom they are responsible is unacceptable to the driver, the passengers, the vehicle, or any other person.

4. Baggage and Personal Property

4.1 The passengers shall be solely responsible for their handed over baggage and personal property. Maxi Cab Service Sydney shall bear no liability for any loss, destruction or theft of the said baggage or property.

4.2 Passengers must take care that neither luggage nor personal belongs are overload in the vehicle nor will they pose a safety hazard. Driver may refuse to carry over sized, heavy or dangerous items.

4.3 We reserve the right, at our sole discretion to refuse any delivery of items we consider hazardous or of unusual size. In case of having special stuff with you, kindly contact us at the time of booking the ride, and we shall see all possible ways to serve you.

5. Accessibility

5.1 We also want to make available an accessible transportation service to everyone. If a need for a wheelchair-accessible van arises under any circumstances, please let us know in advance and we shall try our best to provide it to you, if available.

5.2 Special needs: If there’s anything special you may need, like the need for a child seat, or that you will be traveling with a service animal, please let us know at the time you book your ride so that we have arrived with everything necessary to accommodate your needs.

6. Liability:

Exclusion and Limitation of Liability: 6.1 In no event shall Maxi Cab Service Sydney be liable to the use of our service for any indirect consequential, or special damages including but not limited to delays, schedule changes, and cancellations. The hassle-free and convenient transportation experience is all that we will strive to provide you, but sometimes things go wrong due to reasons beyond our criteria.

6.2 Our liability shall not exceed the cost of the ride or the value of the damaged property whichever is less. We will further not accept liability for injuries, damages from neglect or misconduct inflicted on any passenger.

6.3 Whenever passengers are using our services and facilities, they are the ones responsible for their own safety and well-being. Accommodating seatbelts must be used. We recommend following any safety instructions of the driver.

7. Data Protection and Privacy

7.1 We will collect and process personal information relating to contact information and information on payments for the purposes of rendering the services available, and we continue ways of developing means of rendering our services. This forms part and parcel of the information that is of essence for our interaction with you, and for the process of booking and offering the service to be carried out seamlessly.

7.2 We are committed to safeguarding your privacy, and we would not like to disclose your personal information to third parties without your consent, except in cases provided by law or to fulfill our contractual commitments. If you want detailed information on how we collect, process, and protect your personal data, you are welcome to view our Privacy Policy on the website.

7.3 Reasonable technical and organizational precautions shall be taken for the purpose of preventing loss, misuse, or alteration of your personal information. Information is stored electronically and thus much more secure; however, no system is 100% secure from potential hackers.

8. Governing Law and Jurisdiction

8.1 The Terms and Conditions shall be governed by the laws of New South Wales, Australia.

8.2 Any disputes regarding these Terms and Conditions or concerning any services shall be heard in the New South Wales courts.

9. Variation

9.1 Maxi Cab Service Sydney may in its discretion vary these Terms and Conditions without notice. That entails that we might have changes in our policies, procedures or services we are offering and change will be followed by update on Terms and Conditions.

9.2 You shall be liable to review these Terms and Conditions from time to time, as may be required. You hereby agree that if you continue using our services or using the website after such amendments, you shall be deemed to have accepted these amended Terms and Conditions.

By using our service or accessing this website, you agree that you have read and understand and are bound by the Terms and Conditions herein. If you do not agree with or differ from any provision in our Terms and Conditions, then you are requested not to use the services or access this website.